Legal Information
Transparency and trust are at the heart of Memorix.
Privacy Policy
Last updated: 13/10/2026
1. Introduction
At Memorix (hereinafter "we"), protecting your personal data is our utmost priority. This policy aims to inform you about our practices regarding the collection, use, and protection of personal information via our platform memorix.one. As a proudly Canadian application, we strictly adhere to Canadian privacy standards (including PIPEDA) and stringent privacy protection laws.
2. Collected Data
We only collect data necessary for the proper functioning of the service:
- Event Creators: First Name, Last Name, Email, Payment Information (via Stripe, we do not store card numbers).
- Guests/Users: Uploaded photos and videos, IP address (connection log), and file metadata.
3. Use of Photos (Image Rights)
Memorix is a private storage tool. We never resell your photos.
- Photos are accessible only to event participants who have the link or QR code.
- The event organizer is responsible for content moderation.
4. Storage and Security
Your data is hosted securely.
- Photos/Videos: Stored via Cloudflare (Secure global services).
- Database: Hosted on our secure servers with password encryption.
5. Data Deletion (Right to be Forgotten)
You can request the deletion of your account or data at any time by contacting us or via your customer area.
General Terms and Conditions of Use and Sale
1. Object
Memorix provides a temporary or permanent photo and video hosting service for events.
2. Prohibited Content
It is strictly forbidden to upload to Memorix:
- Illegal, hateful, or defamatory content.
- Pornography or non-consensual explicit content.
- Content violating copyright laws.
We reserve the right to remove any content violating these rules and ban the users involved without refund.
3. Payments and Refunds
Services are payable in advance via credit card.
Refund Policy: Given the digital nature of the service, no refunds are granted once the event is created and storage space activated, except in cases of major technical failure on our part attributable to Memorix.
4. Liability
Memorix makes every effort to ensure service availability (99.9%). However, we cannot be held responsible for data loss due to force majeure or misuse of the service by the user.
Data Protection Officer
For any questions regarding your data or to exercise your rights, please contact our Person Responsible for the Protection of Personal Information: